iPhone Internal Storage Is Empty When Connected to Computer?

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iPhone Internal Storage Is Empty When Connected to Computer?





4 Troubleshooting Tips

These tips will help you in fixing the issue, and let your iPhone photos show up on your computer when iPhone internal storage is displayed as empty on your PC.
1. Make Sure Your iPhone Is Not Locked & Try Another USB Cable

When your iPhone is locked and you connect it to your computer through USB, you are prevented from viewing its contents. Unlock your iPhone using your passcode/Face ID/Touch ID and see if you are able to view the device data. In case data or iPhone photos are not showing up on computer even after unlocking the iPhone, you need to try using another USB port, USB cable, or another computer. When none of these work for you, you should look for another way to resolve this problem.


2. Force Restart iPhone

When you notice that iPhone internal storage is empty,and there is no DCIM folder in it, you might need to force restart your iPhone and get this thing fixed. Here are the steps –

iPhone 8/8 Plus/iPhone X

Instantly press and let go of the 'Volume Up' key and then repeat the same with the 'Volume Down' key. After that hold down the 'Sleep/Wake' key and release it only when the Apple logo appears on screen.



iPhone 7/7 Plus

Concurrently hold down the 'Sleep/Wake' and 'Volume Down' keys for about 8 to 10 seconds, once the Apple logo appears let go of the keys.



iPhone 6/ 6S and Older Models

Hold down the 'Sleep/Wake' and 'Home' keys concurrently for 8 to 10 seconds and release them as soon as the Apple logo shows up on screen.If you accidentally deleted or lost videos on iPhone, first please check on the Recently Deleted folder. Alternatively, you can use the professional tool Gihosoft iPhone Recovery to recover deleted iPhone videos from Camera Roll or some apps.




3. Authorize the Computer

When your iPhone photos are not showing up on computer after iPhone get connected, the reason might be authorization issues. It is an iPhone security feature and your computer needs to get authorized to access the iPhone data. You can follow these steps to authorize the computer:

Get your iPhone connected to the PC using a USB cable and then launch 'iTunes'. Go to the iTunes menu and tap 'Account', and then click 'Authorization'. There you have to select 'Authorize this computer'. Enter your username and password now to view the DCIM folder.


4. Uninstall the Phone Drive

In spite of trying the above methods, if your iPhone DCIM folder still not showing up then you might try uninstalling the phone drive. At times, when the drivers are not recognized by the computer, the internal storage of your phone is not visible. Here are the steps to do that:

Enter 'Device manager' and expand the 'Portable Devices' option. Right click 'Apple iPhone' and then press 'Uninstall'. Check mark the box against 'Delete the driver software for this device' and tap 'OK'. It will uninstall the iPhone drive from your PC. Now disconnect the iPhone and restart the computer. Then reconnect your iPhone and verify whether the issue got fixed or not.


Part 2: 3 Efficient Methods to Export Photos from iPhone to Computer

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